We exist to deliver client delight! Nothing makes us happier than receiving a 5 star review. Check out what other clients are saying about GuaRENTeed, part of the Aspire Housing Group.
We currently have a 4.59 rating out of 5.0 stars. That's from over 940 reviews and counting (last updated Oct 2021).
Friendly and easy to understand,
Thanks guys your great!
Polite and friendly service.
Denise is always extremely attentive and helpful in all ways.
Prompt help,
Always friendly and helpful, with prompt replies to queries or maintenance issues.
Speedy communication.
Chandler was excellent and prompt, got the issue sorted straight away and followed up.
Great service always!
Prompt!
Karen was great to deal with. Any issues that arose were always dealt with reasonably.
The people are lovely and welcoming. They get back to emails straight away and are always helpful.
Susan is always courteous, thorough, efficient and a good communicator.
Great service all round.
Trayc is on the ball at every call we have together. She understands her job very well and is lovely to deal with always.
They’re very efficient and quick to get back to you compared with other real estates.
Denise is always cheerful and ready to help in anyway she can.
Claire was very helpful and quickly addressed my questions and ensured there were no issues.
The young lady was clear, concise and never once made me feel like I was wasting her time or worse, being a goose.
The person I spoke to was able to answer my questions and had a phone manner that was both friendly and professional.
Friendly service.
Very friendly and hard working and quick to get things done.
The issue was dealt with promptly on both occasions and updates were communicated to me quickly.
Chandler was just lovely, polite & the enquiry was dealt with within a few hours. Super satisfied.
Very quick response.
The process for making rental application is quite involved however it does feel like all the boxes are being ticked. I'm pleased with being able to upload documentation, this makes for quicker processing for both parties. Correspondence between myself and agent representatives have been fast, polite and professional.
Fast reply to my concern and was rectified very quickly for us to apply for the house. Karen, thank you again for your help. Amazing service!
Both Chandler and Izabella provide great service and always reply within appropriate time frames. They really care about the tenant and landlord.
Your service has been constantly efficient and helpful with all areas with staff being very pleasant and easy to communicate with.
Prompt, courteous and helpful.
Prompt replies!
Denise and Tahlia have been wonderful during my application process. Much appreciated.
Izabella, has always provided the highest level of service. Always prompt in her replies, and consistently follows up,. She treated me with respect.
Susan has been very professional in my dealings with her as have previous property managers.
Chloe was helpful and very nice.
Karen was great, had absolutely no problems
Claire got my problem dealt with and made me feel satisfied with the outcome!
What else can we say Susan, you have always shown us a professional and caring attitude- more like family!
Jason provided good guidance and advice to my wife and I in regards to our NRAS investment property.
Very efficient and courteous and the correspondence was quick and thorough. Overall excellent service.
Denise is a great asset to your company, she is very friendly and super helpful.
Denise was friendly and welcoming. I felt welcomed to view the property, not rushed and on a time frame as encountered by other Realtors. Provided informative advise on the property and application.
The Applications Team have been very understanding and patient dealing with some issues we are having in applying for a rental property. Tahlia has been excellent, very polite and patient in seeing us through the application. I can't speak highly enough of the professionalism.
Tracy is highly professional, confident and very pleasant to deal with.
Tahlia was quick at responding to my emails, diligent and professional throughout.
Denise Cook is an excellent property manager.
Very reliable & always have a quick answer!
Izabella and Chandler were amazingly quick in their response and how they dealt with my problem.
Very helpful
Chandler was very helpful and prompt to reply my emails and solve any issue I had.
Samantha Bird. Every aspect she has been outstanding.
- Steve C - Dec 2019
I am satisfied with their service. I know I can rely on them. Thank you Aspire Housing Group.
- Moera Agita Owner Mar 2020
Kelly is realy efficient if any thing is wrong she gets it done no fuss no bother and people in office are a delight to deal with as well.
- Tenant Pamela R April 2020
Marni is such a great help and has done more to help me in 2 days than any other realestates have done to help me the past 18 months.
- Tenant Latisha August 2020
Trayc White has been a amazing property manager!
- Tenant- Danielle- October 2021
Sam Bird is simply outstanding, great service, always positive and a wonderful asset to your organisation.
- Stuart - Dec 2019
Chandler was very friendly and efficient.
- Tenant- Annie- October 2021
We have been assisted by Tahlia Maguire not just today but over the past week and I can't speak highly enough of the assistance she has given us in providing all the the documentation required to have our rental application approved. Tahlia remained professional and compassionate through what was a very stressful time for my husband and myself - Thank you Tahlia!
- Tenant Wendy July 2021
Quick & prompt maintenance performed.
- Tenant Dianne Dec 2020
Very friendly and helpful!
- Tenant Edwina March 2021
Even if you terminate the agreement with GuaRENTeed early, if there is a sub-tenant under a lease agreement, they retain all their rights under Residential Tenancy Law and cannot be forced to end a lease agreement early. As such, if you are selling or moving into the property yourself within the next 2 years, you need to advise us as early as possible so that we can provide the sub-tenant with a shorter term than would otherwise be the case. If you require the sub-tenant to end their lease early, you may need to negotiate incentives with the sub-tenant. Such negotiations are beyond the scope of the GuaRENTeed plan and any financial payments payable to sub-tenants are the responsibility of the owner, not GuaRENTeed.
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Level of service received is of a high standard and professional
- Owner - Andrew Jan 21
Fast response in correspondence as well as respectful and kind, a pleasure to talk to.
- Chantell July 2020
This company has gone out of there way to assist me with housing. This is a very comforting feeling to obtain. Very thankful to find such a company. Where You are put first, and not judged on your current situations, but assisted with matters, to make sure you have roof over your head. Thank you aspire Thank you Susan ☆☆☆☆☆ Thank you Jordana ☆☆☆☆☆
- Renee - Nov 2019
Prompt and friendly service.
- Tenant Kalinka Nov 2020