Our team are energised to live our “STEP-UP” values every day:
Simplify and CANIfy
Always thinking “how might I make this simpler? and How might I make this better”. We are driven to CANI, Constant And Never-ending Improvement. Measurement and optics are core to this drive.
We never stop listening to our clients and team & strive to simplify, de-hassle and de-risk their experience. Our intense focus on only the most important factors ensures we Keep It Simple Stupid. KISS
“Can we make it simpler?”…. “Yes we can!” “Can we make it better?”…. “Yes we can!”
Simplification is the art of maximising the work NOT done.
We have a "Forever Better" (LEAN) culture and put it into practice everyday
Trust is everything
We trust in each other and never let each other down. Our commitment and unstop-ability mean we ALWAYS deliver on what we say we will do. I can be counted on!
Our clients trust us and our products and services are designed to build trust in every interaction
People trust me enough to be vulnerable around me. We always feel safe to be open
Ecstatic clients and nothing less
We experience true fulfilment and get a total buzz when our clients are ecstatic because we have delivered real value to their life. How can we think like a client and give them an experience that shows how much we care.
Protectors of the flame
The FLAME of value that lights up our clients is treated with the utmost care. We clarify and verify at every step of the Value Chain to ensure the FLAME makes it to its destination - shining brightly on time! Everyone’s primary job is: RECEIVING, ADDING VALUE, & SUPPLYING
We close communication loops and think about how my work effects the next person’s experience
We apply creativity, THINKING TIME, determination, persistence, intelligence & hustle to overcome obstacles, solve problems & figure stuff out. If we get stuck, we keep searching for powerful alternatives or new questions to find the path to victory.
We remember that there are always options available to us – what people could help, what other companies have faced a similar situation, what would I do if I had unlimited resources? - have I “shaken the tree” hard enough for all the fruit to fall out?
Play above the line
Ownership, Accountability and Responsibility are our go to states - even when we don't feel like it. Asking, “How might I?” instead of “Why didn’t they?” keeps us in control of our responses and never a victim. This gives us the POWER to change our response to achieve the optimum result.
The victor is found “above the line” – the victim is “below the line”
We don’t point fingers – we see every situation as a valuable learning opportunity.
Professional customer service, including informative and courteous communications. Thank you.
- Owner Alisa D May 2020
Susan Johnston is my property manager. She is great. Always keep me up to date with the status of my property. Answer my queries promptly. Suggest solutions if there is a problem with the tenant. I'm very happy and strongly recommend Susan to anyone looking for a great property manager.
- Owner Vi June 2020
We are very pleased with the email updates which have been both informative and specific.
- J. Loccisano Owner Mar 2020
Always timely on getting back to us and always professional and helpful and approachable...very easy to deal with.
- Gaybrielle B Owner Mar 2020
Briony!!!!! Fantastic customer relations, great support and communication.
- Gympie Owner
I really appreciate that they are so proactive! They sent me my annual costing for tax return 1st July, even before I asked them for it. Things like these distinguish them from the others.
- John Owner July 2020
Jason provided all the relevant information required to be able to make a very informed decision regards selling our investment property and offered continued support throughout the process - fantastic service.
- Owner Many Sept 2020
They keep you up to date of all issues with your property
Always prompt, efficient and friendly service and communications! Thanks
- Jeff Owner Sept 2020
Susan is a pleasure to deal with. Always professional, friendly & willing to assist with any complications. Comunication is straight forward & uncomplicated.
- Mandi Oct 2020
Always quick responses with my questions.
- Owner Sept 2020
Because Samantha Bird is the best property manager ever. She mows our lawns and fixes mail boxes and does a million other things that she doesn't have to do... Bloody legend!!!!
- Owner Amie Aug 2020
Everything is always straight forward and easy to do and understand.
- Tenant Lilith April 2020
Maintenance has never been so easy! I wish you were in Victoria so I could have the maintenance plan on my property there too!